A CRM system for a call center has been developed. Automation is absolutely all business processes. The business owner can evaluate each employee in real time, see the performance and what the employee is doing at the moment. Created a call distribution system based on the role of the employee and the employee department IP telephony works. A lot of integrations with third-party services have been created, which simplifies the work of employees. There are also such little things as call recording, call scheduling, and more ...