CRM система для call центра

CRM система для call центра

Project description:

A CRM system for a call center has been developed. Automation is absolutely all business processes. The business owner can evaluate each employee in real time, see the performance and what the employee is doing at the moment. Created a call distribution system based on the role of the employee and the employee department IP telephony works. A lot of integrations with third-party services have been created, which simplifies the work of employees. There are also such little things as call recording, call scheduling, and more ...

Work that has been done:
  • Prototyping
  • Creation of illustrations
  • Create infographics
  • Icons design
  • CRM development
  • ERP development
  • Integration with third-party API
  • Configuring IP telephony
  • API / Backend development
  • Front-End (Vue.js / Angular)
  • Module development
  • Libraries development
  • Database design
  • Database and data processing
  • Technical support and administration
  • Providing hosting
  • E-mail marketing
  • Works with safety system
Technology stack used:
  • Adobe XD
  • Angular
  • API
  • CSS/CSS3
  • D3.js
  • Django
  • Docker
  • Git
  • GitHub
  • PostgreSQL
  • Python
  • SaaS
  • SCSS
  • TypeScript
CRM система для call центра 0 CRM система для call центра 1 CRM система для call центра 2 CRM система для call центра 3